Privacy policy

1. Policy Statement

Our Commitment to You

We are committed to protecting and respecting your privacy, and we take your privacy very seriously.

To enable us to undertake run our online business we collect and use personal information about individuals. We recognise the trust placed in us by individuals whose information we use. This notice (together with any other documents referred to in it) sets out the basis on how any personal data we collect from you, or that you provide to us, or that we obtain about you will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This privacy notice explains the following:

  • What information we may collect about you
  • How we will use any information we have collected from you
  • When we may use your information to contact you
  • Whether we will disclose your information to anyone else
  • Your choices regarding the personal information you have provided to us

We are committed to safeguarding your personal information. Whenever you provide information such as this, we are legally obliged to use your information in line with all laws concerning the protection and security of personal information, including the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and the Privacy & Electronic Communications (EC Directive) Regulations 2003.


The objective of this notice is to give a clear explanation of what personal information we collect and how we collect, use and protect personal information.

2. Scope

This notice applies to the public including our suppliers, contractors and other customers.

This privacy notice provides details about:

  • Your data protection rights as an individual
  • The information we collect and use
  • Why we share information about you
  • How long we keep information about you
  • Your rights as an individual
  • We feel it is important that you are aware of your rights as an individual.
  • Complaints


3. Responsibilities

This policy has been designed to ensure that the data managed by the organisation is protected at all times, along with the privacy of all individuals connected with Abitare.

Your Data Protection Rights

You have certain rights in relation to your personal information, although those rights will not apply in all cases or to all the information that we hold about you. For example, we may need to continue to hold and process information to establish, exercise or defend our legal rights.

You have the right to be informed about how we use the data you provide. We will try to be as transparent as possible in our interactions with you. Any time you give us personal information you have a right to be informed about why we need it and how we will use it. You can find most of the information you need in this Privacy Notice.

You have right of access to any of your personal data that we hold about you. You can contact us at any time to gain information about what data we hold about you and why we hold it.

If you make a formal request, we will respond to acknowledge your request and will first require you to prove your identity. We may also ask you for information about any specific information you are seeking to help us make sure we meet your request fully and speed up the process.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

We will provide you with the information that you are entitled to as soon as possible and without unreasonable delay and at the latest within one month of your identity being verified by us.

In exceptional cases we may extend the period of compliance by a further two months if the request(s) are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.

In most circumstances there will be no charge for this right of this access.

You have the right to have any personal data we hold corrected at any time if you believe it to be inaccurate e.g. the spelling of your name or your contact information.

You also have the right to ask for our processing of your personal data to be restricted. For example, if you are contesting the accuracy of data we are using about you. In such case we will restrict our processing while we verify the accuracy of the data that we hold.

You can also ask for certain information about you to be deleted. For example, if you are moving out of the area.

In certain cases, we will be unable to delete your information if there are statutory grounds to retain it (i.e. HMRC or other legal requirements).

You have the right to data portability where processing is automated, although we don’t currently carry out any such processing. If we do in future, you can make a request and this data can be exported from our systems for you.

You have the right to ask us not to process your personal data for marketing or profiling purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via the Information Officer by the email below or alternatively at the following address:


Information Officer

Abitare UK
Caroline Street, Wigan

What information we collect about you

We mainly collect information from our customers in order for us to process or encourage purchase of items from the shop or when you engage with us on social media, on our website or any other channel.

This information consists of (but is not limited to) name, postal address, email address, telephone or mobile number, bank account details, debit or credit card details.

Abitare may also use publicly available information to identify people who may be interested in a high-profile public association with us. This information may include newspaper or other media coverage, open postings on social media sites such as LinkedIn and Twitter and data from Companies’ House.

How we use your information

We will use your information for the following:

  • To administer your purchases or your sign up to our events.
  • To keep a record of your relationship with us
  • To enable us to record how you’d like to hear from us
  • To understand how we can keep improving our products, services and information
  • To ensure we are being compliant with various laws.
  • To occasionally invite you to participate in surveys from Abitare so we can continually improve what we do
  • To help us to build profiles of our customers so we can better target our communications. From time to time we might use geographic, demographic and other information relating to you, so we can understand your interests and send you the most relevant pieces of information. We may take this information from publicly available sources (e.g. addresses, census data, listed directorships and typical earnings in a given area) and may use trusted third parties to do this
  • We may contact you to keep you updated on our progress, send you stories. Occasionally we may include information from partner organisations. Our communications all have opt-out statements in them, and the opportunity to indicate your preferences. If you don’t want us to contact you, then we’re fine with that too. You can do so by ringing us on 01942248842 or by emailing us at

Lawful Basis for Processing

We must have a lawful basis for processing your information; this will vary on the circumstances of why we process and how we use your information, but typical examples include:

  • the activities are within our legitimate interests as a business that provides home interior products,
  • the processing is necessary for compliance with a legal obligation to which we are subject e.g. we must provide certain contact information and other details about our services to HMRC and the Charities Commission,
  • the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law,
  • the processing is necessary for a contract we have with the individual, or because they have asked you to take specific steps before entering into a contract,
  • you have given consent for us to process the information e.g. in relation to certain marketing activities,

This may include:

  • you give us your explicit consent to do so
  • the processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity

Will we sell your details?

Absolutely not. We will never sell information provided to us by our supporters.

Occasionally we use trusted external companies to collect or process data on our behalf, for example sometimes we run an event in partnership with a third party and in order to administer the event we will need to share the information with them. However, we always make this clear to you up front and will respect your wishes if you decide not to participate.

How we keep your information and who has access to it

Your information is held on systems that are maintained and managed securely by Abitare. We ensure that there are technical controls in place to protect your personal details.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and contractors.

We use trusted external companies to collect or process data on our behalf. We do extensive checks on these companies before we work with them and put a contract and data protection agreement in place prior to any work taking place, that sets out our expectations and requirements, especially regarding how they manage the personal data they collect or have access to.

We may need to disclose your details if required, to the police, regulatory bodies or legal advisors. You may not be informed when this happens.

How long we keep your data

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information that helps us to comply with your request not to be contacted by us.

Keeping your information up to date

It’s really important to us to be able to keep your information up to date and as accurate as possible. This is part of our obligation in order to comply with data protection law. We’d also like to be able to stay in touch with you as you want us to. We ask for your support in this by advising of any updates to your details, for example a change of name or address.

We may use publicly available sources to keep your records up to date; for example the Post Office’s National Change of Address database and information provided to us by other organisations as described above.

If you would like to tell us of any changes to your information or change the way we contact you, then please contact us as follows:

  • Email us at
  • Write to us at Abitare UK Caroline Street Wigan WN3 4EL
  • Telephone us on 01942 248842

 Requests to access or stop using your data

You have a right to ask us to stop processing your personal data, and assuming that it’s not essential for the purpose you provided it for, we will do so. Get in touch with us on 01942 248842 or if you have any concerns.

You have a right to ask for a copy of the information we hold about you. This is known as a Subject Access Request. See the above section on your rights for further details.

If you would like to access your information, then please speak to us directly. We may ask for written confirmation of the request, just to confirm your identity.

Online Information

To improve your browsing experience, we do use services provided by third parties such as Facebook, Google and other social media bodies. Whilst every reasonable effort is taken to protect your data and ensure your privacy is respected, please bear in mind that we have no direct control over these services or any information shared with them. Please be aware that it is not always possible for us to guarantee that they adhere to the same Data Protection standards that Abitare does. If you have any concerns that you would like further clarification on, then please contact us and we would be delighted to discuss this further.

Abitare provides our website as a public service and cannot guarantee your connection is always secure. Abitare will take every reasonable step to ensure a safe and secure browsing experience. By browsing our site and using our digital services you agree to our privacy policy and the limitations outlined therein.

Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields. There are more details in our Cookie Policy at the end of this notice.


Abitare tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive details of all aspects of Abitare’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to

If you believe that Abitare has not complied with your data protection rights, you can complain to the Information Commissioner’s Office, their address is Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by calling 0303 123 1113.

Changes to this Policy

This privacy notice may be updated from time to time, so you may wish to check it each time you submit information to Abitare. The date of the most recent revisions will appear on this page. We may notify supporters of any major changes by placing a notice on the website or by contacting you directly.